To get started:

 

Signing Up – When you sign up, a secure, online member profile is created for you with your home delivery address or pick-up location, and your account activity. There is no membership fee. There is no minimum order or delivery fee to have your items delivered to a pick-up location. There is a $5 delivery charge to have a delivery made to your home or office. You can view and edit your account, change your address or pick up location, credit card info, or password and even place a vacation or suspension hold just by signing in to your account.

 

Payments – We bill your Paypal account, Visa, MasterCard, American Express, or Discover credit or debit card the same day as your delivery. It’s automatic and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net.

 

Picking Up Your Order – If your order is being delivered to a pick-up location, Please remember to pick up your order or have a friend or family member do so. When you pick up at your selected location, check in with the Community Contact Representative and they will help you with your delivery. Every location is laid out a bit differently. Please sign next to your name.  We ask our members to do this so you can be sure you are on the list and scheduled for a delivery.

 

Missing Your Pick Up – If you miss your pick up, call your Community Contact Representative as soon as possible to make arrangements to pick up your delivery.  Our community pick up locations are our partners in distribution and they have agreed to hold your box until at least noon the next day.  If they do not hear from you and you forget or are not able to pick up your box, it will be donated to an interested party or facility, such as the Community location, the Jesus Center or local foodbank.  We’re sorry but we cannot give a credit for orders that are not picked up; but don’t worry, the products will not go to waste.

 

Changing Your Address or Pick Up Location – If you want to change your address or pick up location, please do so 2 days before your pick up day. If you switch and then want to switch back, you’ll need to log into your account again to do so.

 

Vacation and Suspension Holds – You may put your delivery on hold (If you are set up for reoccurring deliveries) by logging into your account. Please do this before midnight on Sunday for the coming week. Your credit/debit card will not be charged while your delivery is on hold. For emergencies, call 530-865-2912 or email sales@orlandfarmstead.com.

 

Communications – North State Producers Network communicates with you via email on a regular basis to inform you of a payment or to remind you of a scheduled pick up. Sometimes we will need to send out alerts about your order or inform you about happenings on our farm. By becoming a member, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.

 

Cancellations – You may cancel your order at any time, giving us 2 days notice before your pick up day by calling 530-865-2912 or sending us an email to sales@orlandfarmstead.com. Please request a confirmation email back confirming your cancellation.

 

Holiday Changes – We will give you plenty of notice about holiday date changes.

 

Returning Your Packing Materials – Please return your reusable packing materials to your pick up location when you pick up your next delivery. For home deliveries, please leave then in a visible location on the day your delivery is scheduled. Many locations have box holders available. 

 

Privacy Policy – We do not sell, rent or give our email list, customer list or any personal /financial information to anyone. EVER!

 

Our Guarantee  North State Producers Network guarantees our produce for quality and freshness, and we pride ourselves in providing excellent customer service. If for any reason, you are not happy, please contact us at 530-865-2912 or email us at sales@orlandfarmstead.com. We will be happy to give you a refund or credit for any product or order that does not meet your standards. Our vision statement is “Excellence in Everything” and we strive to exceed your expectations each and every week.

 

Thank You! – Your membership to North State Producers Network reflects your commitment to help grow and strengthen the local food network. Thank you and enjoy in good health!